Return & Refund
Effective Date: July 24, 2026
At AvyaPure, we are committed to delivering premium-quality products. Due to the nature of food products such as A2 Bilona Ghee, our Return & Refund Policy is outlined below.
Returns
For hygiene and food safety reasons, we do not accept returns on opened or used products.
Returns may only be accepted if:
- The product received is damaged during delivery.
- The wrong product was delivered.
- The product seal is broken upon delivery.
- The package is significantly damaged before opening.
Any issue must be reported within 48 hours of delivery along with clear photos and your order number.
Refunds
Refunds may be approved if:
- The returned item passes our quality verification.
- The product cannot be replaced due to stock unavailability.
- The order is cancelled before dispatch.
Approved refunds will be processed to the original payment method within 5–10 business days.
Replacements
We will gladly replace products that are:
- Damaged during shipping
- Incorrectly delivered
- Defective upon arrival
Replacement requests must be submitted within 48 hours of receiving the order.
Non-Refundable Situations
Refunds or returns will not be provided for:
- Opened or partially consumed products
- Change of mind after delivery
- Incorrect shipping address provided by the customer
- Delivery delays caused by courier services or unforeseen events
- Products damaged due to improper storage after delivery
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.
Contact
For any return or refund request, please contact our customer support through the Contact Us page and include your order number and supporting photos for faster assistance.
